"Automation is cost-cutting by tightening the corners and not cutting them." – Haresh Sippy
Review Engine’s automation streamlines review collection without sacrificing quality, ensuring consistency and efficiency without extra labor costs. This case study highlights how multiple Mathnasium centers in Southern California transformed their online presence through automated reputation management.
Overview of the Case Study
The Challenge
Reputation Gap in Online Reviews
Parents loved Mathnasium, but their praise wasn’t showing up online. New families often found fewer reviews compared to competitors.
A Mathnasium owner in Los Angeles who had successfully built and managed multiple locations recognized this issue. Their centers provided excellent instruction, yet their online representation did not fully reflect their impact. Addressing this reputation gap became essential in ensuring that positive parent experiences were visible to prospective families.
Competing in a Crowded Tutoring Market
Kumon, Sylvan, and private tutors were strong online. Without steady reviews, Mathnasium risked losing visibility even though they specialized in math instruction.
The Solution – Implementing Review Engine
Automated Review Requests
- Timely texts/emails after key milestones (diagnostics, progress).
- Built into enrollment and learning process.
Reputation Management Tools
- Real-time monitoring.
- Consistent engagement without extra staff time.
Results – Mathnasium Centers Boost Reviews by Over 300%
Sustained Review Growth
- Over 300% increase in Google reviews at some centers
- Consistent 40–70% month-over-month growth across locations
- 40–50% of families responded to review requests
- Average ratings improved by 0.4–1.2 stars within six months
Increased Search Visibility
- Centers climbed 2–3 positions in Google local search rankings
- Improved visibility led directly to more inquiries and enrollments
The Referral Impact
- A single parent referral more than covers the service
- With the average lifetime value of a Mathnasium enrollment at around $2,000, even one new student pays for the system many times over
- Review growth compounds this effect by driving multiple referrals per center
Time and Resource Efficiency
- 10–15 hours saved monthly per center director
- $250–$375 in monthly savings, reallocated to student programs
Beautiful Reviews Captured
One of the most rewarding aspects of this initiative was capturing the heartfelt experiences of parents and students. Here are some of the standout reviews that highlight the real impact of Mathnasium:
⭐️⭐️⭐️⭐️⭐️ Jasmine Kosovic – Mathnasium Pasadena
"Math is not my daughter's thing. Mathnasium has helped a lot. The instructors are very chill, mellow, and helpful. She is getting better at math. She is getting math period, which has not been her experience at school. I'm grateful."
⭐️⭐️⭐️⭐️⭐️ Emily Tauscher – Mathnasium South Pasadena
"One of my kids signed up for Mathnasium to improve their math skills and close the gap from regular to honors math in middle school. Another child signed up for Mathnasium to raise their confidence in math and shift their attitude towards math in elementary. It's been a positive experience for both kids and the teachers are kind and patient. I love the ease of using the online system to add or cancel upcoming classes."
⭐️⭐️⭐️⭐️⭐️ Katie Buccolier – Mathnasium Glendora
"From the very first class, my daughter has said, 'I love Math with Mathnasium!' From that very first day we saw that light turn on and she just gets it! Would recommend to anyone!"
And much more...
Before and After Review Engine
Before
- Strong offline reputation, but limited online visibility
- Parents often found few or outdated reviews
After
- Automated 14-day SMS and email sequence re-engaged past families
- 28–48 new reviews per location in just 30 days
- 100% of centers doubled or tripled review counts
- Franchisees ranked top in their zip codes on Google Maps
Looking Ahead
Mathnasium centers continue delivering measurable student success, while Review Engine ensures this reputation is accurately reflected online. In a competitive tutoring market, maintaining a strong digital presence is essential.
By adopting a structured, automated approach to reputation management, Mathnasium centers sustain long-term growth while focusing on their mission: helping students build confidence and succeed in math.
Learn More
Discover how Review Engine can help education-based businesses strengthen credibility and accelerate growth through Google Reviews.
