Company Overview
Dr. Wheel is a mobile wheel and rim repair company based in Southern California. Specializing in on-the-go service, they provide professional repairs at customers’ homes or workplaces—offering convenience, craftsmanship, and reliability in a niche market where trust is everything.
With a reputation for excellent work but little time to focus on marketing, Dr. Wheel needed a better way to showcase their customer satisfaction online without adding to their daily workload.
⚠️ The Challenge: Great Work, Not Enough Proof
By early 2025, Dr. Wheel had only 108 Google reviews despite years of loyal customers and strong word-of-mouth. For a local service business—especially one that relies on mobile search and Maps rankings—this limited review count meant lower visibility and fewer inbound calls.
They weren’t doing anything wrong. They just weren’t asking consistently—and even when they did, not many customers followed through.
🔧 The Solution: Hands-Free Review Growth
Dr. Wheel partnered with Tiny Mammoth to implement Review Engine, a system that automatically prompts happy customers to leave Google reviews via SMS and email—without staff having to ask.
- ✅ Seamless integration with their existing workflow
- ✅ Fully automated follow-up after service
- ✅ No apps, logins, or QR codes needed—just one-click review links
- ✅ Filters to direct unhappy customers to private feedback instead
🚀 The Results: From 108 → 890 Reviews
MetricJanuary 2025August 2025GrowthGoogle Reviews108890+724%Monthly Average~3/month100+ per month📈 30x increaseMaps VisibilityInconsistentDominant in service area✅Customer TrustModestMassive social proof✅
That’s a 724% increase in just 7 months.
🧠 What This Unlocked
- Google Maps Dominance
With hundreds of new reviews, Dr. Wheel now appears at the top of Google Maps results in their service zones. - Conversion-Boosting Trust
When potential customers see nearly 900 reviews—mostly 5-star—it removes doubt. They book faster and with confidence. - No Extra Work for Staff
The team can focus on repairs while Review Engine handles the reputation-building in the background.
🎥 Watch Their Story
“We’re not chasing reviews anymore—they come in automatically.”
📌 Takeaway
You don’t need to beg customers for reviews. You just need a system that does it for you—consistently, automatically, and authentically.
If your wheel repair or auto service business is doing great work but still invisible online, let’s change that.
Want Similar Results?
Try Review Engine free for 14 days and see how many 5-star reviews you’re missing out on.
👉 Review Engine
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